Shipping policy

Thank you for shopping with us! We want to ensure your order arrives safely and on time. Please review our shipping policy below.

Processing Time:

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays)
You will receive a confirmation email once your order has been shipped with tracking information
Custom or personalized orders may require additional processing time

Order Tracking:

Once your order ships, you'll receive a tracking number via email. You can track your package at [carrier website] or through the link provided in your shipping confirmation.

Delivery Issues:

Lost Packages:

If your tracking shows delivered but you haven't received it, please check with neighbors and contact your local post office first. Contact us within 7 days if still unresolved.

Damaged Items: 

Please contact us within 48 hours of delivery with photos of the damage.
Incorrect Address: We are not responsible for orders shipped to addresses provided incorrectly by the customer.

Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

Holidays & Peak Seasons
Please note that shipping times may be longer during holidays and peak shopping seasons. We recommend ordering early to ensure timely delivery.

Contact Us
For questions about shipping or to check on your order status, please contact us at:
Email: support@pibbara.com